DirectX Issues & dxdiag generation

Most of the DirectX issues can be resolved by updating Windows to the newest official version. DirectX requires an up-to-date system in order to properly work with the game engine.

If you have updated your operating system, and are still facing issues, please contact us using the form here. Make sure to attach a dxdiag file in the attachments section.

Here's how you can generate a dxdiag file:

1. In Windows, select Start and enter dxdiag into the search box on the taskbar.
   
2. Select dxdiag from the results.
3. Wait for the progress bar to fill in, then click on the Save All Information button.
4. Attach the newly created file in the attachments section of the support contact form. The attachments section is located at the bottom of the contact form, just above the submit button.
   
   
   

Phew, and that's it! Our support team will get back to you as soon as possible :)